The bed frame was ordered through Bed, Bath & Beyond and delivered 3 days later. When we put the bed together we discovered in the next to the last step that we had a part for a Full size bed frame instead of the Queen that was ordered. That started a series of emails back and forth with the Vecelo customer support folks to get the proper part. It turns out they were out of the needed part and needed to restock. Fifteen days later we received the part and completed the assembly of the bed. It was just what we had hoped for and have made good use of the storage space under the frame. One piece of advice, it’s best to have 2 people for the assembly if you get the Queen size frame.
I absolutely love this set. But one of the chairs was missing a part. I was hesitant to reach out because customer service is through email. But I was amazed how fast there response was to my email. And the customer service support AMAZING they immediately sent the part through fed ex next day. Thank you so much!
Perfect double bed with soft velvet headboard, elegant design. Very satisfied with the quality! I recommend @vecelo_official to everyone
It's a little bit of a challenge to put together like an IKEA product but if you follow the instructions to a T the end product is well worth it!!!
Very happy with this bed for my child. It was easy to put together and the instructions were clear. The parts appear to be high quality and the shipping was quick.