US Free Shipping
  • As a reliable online retailer, we ship hundreds of orders daily all over the United States.Shipping time will take 2 business days,Item delivered by Ups or FeDex in 3-7 days according to the district of your address. After the payment,tracking number will be automatically sent to your email when it updated. 

30 Day Returns Warranty
  • If for any reason you are dissatisfied with any items purchased from vecelo.com, simply contact us.You can return the product within 30 days after receiving the delivery. We will always offer the best solution for our customers.

 

Get a Solution
  • Please contact us immediately via Contact Page Live Chat chanel. describing the issue in detail, including the return reason, along with your Order number and SKU product number. For defective, incorrect or not as described items, please send us a clear screenshot picture or video of the problem. Please keep the picture below 10 MB.

 

Our Solutions:
      1.Vecelo's responsibility
  • If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
  • Once we receive the item, we will offer compensation or resend for free a replacement at our expense.

      2.Customer's responsibility

  • If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
  • The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.

Notes about Warranty
  • All returned items must be in brand new condition with all original parts and their original packaging intact to be eligible for compensation.
  • All returns must first be approved by our Customer Service Team, if approved,
  • Please return your item to addresses of Vecelo, as the published addresses online and the shipping address on the package you received ARE our returns address.
  • Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit we will not be responsible in such cases.Therefore we recommend adding insurance to your returned package to secure its safekeeping. 
  • PayPal refunds may take up to 48 hours to process and appear in your account. 

     

    Return Address:
    • Eastern Warehouse
    • 114 Melrich Road, STE E Cranbury, NJ 08512
    • Western Warehouse
    • 218 Turnbull Canyon Rd #B,City Of Industry, CA 91745